The room will be ready for your arrival on the day of check-in from 14:00.

Estimated time: 12:00 o’clock on the date of departure.

Payment is charged per day of stay according to the estimated time.

When staying for less than a day, payment is made for the full billing day

in accordance with the established time of settlement and settlement hour.

The price of the room is given taking into account taxes, with the exception of tourist tax fee (33.5 hryvnias/person for citizens of Ukraine, 167.5 hryvnias/person for foreign citizens

A hotel room is provided to a guest upon presentation of a passport or other identity document (passport of a citizen of Ukraine, passport of a citizen of Ukraine for traveling abroad, diplomatic or official passport, ID card of a crew member, ID card of a seafarer, residence permit of a person who lives in Ukraine, but is not a citizen of Ukraine, a national passport of a foreigner or a document that replaces it and a visa for the right to stay in Ukraine, a birth certificate for minors who have not reached the age of 16, a driver’s license, for military personnel – an identity card or a military card, a certificate issued at the consumer’s place of work, etc.), as well as a completed and signed guest registration card.


Children up to 5 years old are accommodated free of charge in the same room with their parents without providing an additional bed. For children over 5 years old and adults on an additional bed in the room and for providing children under 5 years of age with an additional bed in the room, a fee is charged according to the hotel’s price list. You can find out the price by contacting the hotel or the central reservation department, as well as through the reservation module on the website

The guest is obliged to indemnify the hotel in case of loss or damage to the property of the hotel, and is also responsible for violations caused by persons (visitors) invited by him. The amount of damage is determined by the hotel administration.


Smoking of tobacco products, electronic cigarettes and hookahs is not allowed in the rooms and throughout the hotel (corridors, halls, restaurant, etc.).

Smoking is allowed on the territory only in a specially designated place.

For smoking in prohibited places, the Guest undertakes to pay a fine of UAH 1,000.00. for each violation.


Late check-out after 13:00 and before 23:00 is paid additionally in the amount of 30% of the cost of a day’s stay


Payment for accommodation is made upon check-in or before check-in. Payment can be made in cash, credit card or through a non-cash settlement.

Advance payment for accommodation is 30% of the cost of accommodation for each day of stay.

If you do not check-in at the hotel or cancel the reservation less than 24 hours before arrival at the hotel, the subscription amount will not be refunded.

By confirming the reservation of a hotel room, the guest agrees to the above conditions, including the order cancellation procedure and the rules applicable in case of no-show.

Prices are indicated in hryvnias. Payment for accommodation is made in hryvnias. We accept payment in cash, bank transfer or bank cards of international payment systems: Visa, Master Card, American express, etc.

The price of the room does not include the tourist tax introduced by the administration of the cities of Ukraine. The tourist tax is paid separately.

The extension of the guest’s stay is carried out at the current tariff in effect at the time of extension.

When choosing a non-refundable rate, the guest automatically agrees to these rules.


The tourist tax is a local tax, the funds from which are credited to the local budget.

Toll payers:

Tax payers are citizens of Ukraine, foreigners, as well as stateless persons who arrive on the territory of the administrative-territorial unit, on which the decision of the village, settlement, city council or the council of the united territorial community, created in accordance with the law and the prospective plan of formation, is effective territories of communities, on the establishment of a tourist tax, and are temporarily placed in places of residence (overnight accommodation), defined by sub-clause 268.5.1 of clause 268.5 of article 258 of the Tax Code of Ukraine.

The tourist tax is not included in the price of the room and is paid separately, except for groups of people who are exempt from paying it.

A mandatory condition for exemption from the payment of the tourist tax is the presence of the guest’s travel order upon check-in and/or providing a scanned copy of it upon booking. In order for the tourist tax not to be included in the bill when booking by non-cash payment, it is necessary that together with the booking application, a scanned copy of the travel order should be sent to the booking department. Otherwise, the tourist tax will be included in the bill.

Groups of persons who are exempted from paying the tourist tax:

Persons with disabilities, children with disabilities who have the appropriate documents and persons accompanying them (no more than one companion for persons with disabilities of the I group or children with disabilities).

Residents of Ukraine who have arrived on a business trip (who will have with them an order from the head of the enterprise to send an employee on a business trip with the specified point, the name of the enterprise, where exactly the employee is sent, the term and purpose of the business trip).

War veterans who have an appropriate certificate with them (including ATO participants).

Participants in the liquidation of the consequences of the accident at the Chornobyl NPP, who have the appropriate certificate with them.

Persons who arrived with vouchers (passes) in sanatoriums and boarding houses, who have a voucher with them.

Children under 18 years of age.

Persons who permanently reside, including under the terms of employment contracts, in a village, town or city, whose councils have established such a fee.


Cancellation of the reservation earlier than 24 hours before the date of arrival is free of charge.

You can cancel your reservation by calling:

In case of cancellation of the reservation later than 24 hours before the date of check-in at the hotel or in case of no-check-in, the subscription amount is not refunded and is considered a fine.


Take dishes, cutlery, food and drinks out of the restaurant without prior agreement with the restaurant administration.

To bring and store in the hotel (room) substances, materials and objects dangerous to human life.

Leave outside persons in the room (persons who did not fill out and sign the guest registration card), as well as give them room keys.

Use electronic heating devices that are not included in the number.

Use hotel equipment and rooms for other purposes.

To disturb the peace of the staying guests after 22:00 and before 8:00.

To bring and store on the territory of the hotel firearms, gas, pneumatic and other types of weapons, special means, combat supplies, devices and cartridges for them. In case the Guest has weapons, special means, combat supplies and cartridges for them, the hotel has the right to refuse settlements


No more than two pets are allowed in the hotel in one room. The cost of accommodation for each animal is UAH 200.00 for each animal weighing up to 5 kg, and UAH 300.00 for each animal weighing more than 5 kg.

Guests who come to the hotel with animals must have the animal’s passport and a certificate from a veterinarian with a note on all the vaccinations the animal has received.

Accommodation with animals is possible with the prior agreement of the head of the Complex and only in separate rooms. Accommodation with other animals is prohibited!